Every South African citizen aged 18 or older has the right to vote.
But what does that actually mean?
You have the right to vote in elections and to keep your choice secret. Learn why that matters, what you need to participate and how to use your rights, without an AI conversation or a registration wall.
4 November 2026: Local Government Elections · Source: Electoral Commission and Constitution §19. Independent, non-partisan rights information.
A.C.E. assisted execution: Not yet connected to Hello, Neighbour. The live rights guides work independently and do not require AI.
1. Know your rights. 2. Know how to exercise them.
Choose a topic below. Each guide gives you two clear parts: what the right means and what you can do about it. These source-checked guides do not require login, a chatbot or personal data.
Election day • FeaturedYour right to voteRead the guide
Under section 19 of the Constitution, every South African citizen aged 18 or older has the right to vote in elections for legislative bodies, and to do so in secret. Voting lets citizens help select representatives who make decisions about public services and their communities.
For the 4 November 2026 local government elections: check your registered voting station with the IEC; vote at that station (not at any station); bring your Smart ID card, green barcoded ID book or valid temporary identity certificate. Voting stations are scheduled to open from 07:00 to 21:00. You do not have to reveal your vote.
EmploymentYour rights at workRead the guide
Section 23 protects the right to fair labour practices. Workers have constitutional protections relating to collective organisation and labour relations. Specific pay, leave, dismissal and dispute rights depend on the applicable labour laws and employment circumstances.
Identify the workplace issue and keep relevant dates, contracts, messages and payslips. Read the official labour-rights guidance and use an appropriate Department of Employment and Labour or CCMA channel when relevant. Deadlines can apply to labour disputes.
HousingYour housing rightsRead the guide
Section 26 recognises the right of access to adequate housing. The state must take reasonable measures within available resources towards progressive realisation. No one may be evicted from a home without a court order considering all relevant circumstances.
Identify whether you need housing-assistance information, help with an application, or advice about threatened eviction. Consult the relevant housing authority or appropriate legal support. Do not assume an application guarantees allocation.
Health & wellbeingYour right to healthcareRead the guide
Section 27 protects access to healthcare services, including reproductive healthcare, subject to the Constitution's progressive-realisation framework. No person may be refused emergency medical treatment.
Find an appropriate public health facility or verified support service. For an emergency, contact an appropriate emergency provider directly rather than waiting for this platform. Keep appointment and referral documents relevant to your circumstances.
Water & sanitationYour right to sufficient waterRead the guide
Section 27 protects access to sufficient water, subject to the state's duty to take reasonable measures within available resources for progressive realisation. This does not mean every service interruption automatically proves an unlawful violation.
Identify the nature and location of a water or sanitation problem. Keep dates and any existing reference number. Check official local service information first. For a personalised municipal escalation route, the guided L2 service will need a municipality, area or ward, and issue type.
Social supportYour right to social assistanceRead the guide
Section 27 recognises access to social security and, for those unable to support themselves or dependants, appropriate social assistance. Individual SASSA grants have specific eligibility and application rules.
Read the relevant official grant information, identify the grant type and required evidence, and use an authorised SASSA application channel. This platform cannot verify your personal grant status until an official connection is approved.
Government informationYour right to access informationRead the guide
Section 32 protects access to information held by the state and certain information held by another person when required to exercise or protect rights. PAIA establishes procedures and legally permitted limits.
Identify the public or private body that holds the records, describe what you need, check official PAIA guidance and prepare the required request using that body's published procedures.
Public decisionsYour right to fair administrative actionRead the guide
Section 33 provides for administrative action that is lawful, reasonable and procedurally fair. A person adversely affected by administrative action has the right to written reasons, subject to applicable law and procedures.
Keep the decision notice and timeline, ask the decision-making institution for reasons through the proper process, and check available appeal or review routes. Independent legal help may be useful.
Family & childrenChildren's rights and family careRead the guide
Section 28 recognises children's rights to family or parental care, basic nutrition, shelter, basic healthcare services, social services and protection against abuse and exploitation.
Identify the concern and whether the child needs urgent protection or routine assistance. Consult appropriate official child-protection, social-service or legal channels. For maintenance claims, the relevant justice procedure applies.
Consumer protection, customary rights, land rights, disability rights, civil documents and additional healthcare guidance will appear as source-verified information is completed. No unverified guide is marked available.
Information first. Personalisation only when needed.
L1 · Read and learn
Verified information, rights and requirements. No questions, AI or account.
L2 · Guided help
Reminders or information requiring your ward, location, issue type or another necessary detail. Ask only what's missing, with permission to reuse saved details.
L3 · Real action
Preparing, saving or transmitting a document requires an appropriate tool, consent and verified execution. Unconnected official services are never presented as live.
Example: The general right to water is L1. Finding the correct municipal escalation route for your own problem is L2, because the service and location must be known.
New information, checked at the source
- 4 November 2026 voting information: Voting stations are scheduled to operate 07:00–21:00; take an accepted South African ID document and vote where registered. Checked 3 November 2026 · Government election-day guide
- Your right to vote: Section 19 protects adult citizens' right to vote and their right to cast their ballot secretly. Checked 3 November 2026 · Bill of Rights
Sign-in is optional. An account can support a returning personal workspace. This verified information feed is already readable without an account. Automatic email, SMS or push subscriptions are not yet active; no marketing consent is assumed.
Get clear next steps for your situation
L1 information is always free to read. L2 asks only a few questions when your circumstances matter. Sign-in is encouraged for private activity, but these educational answers are not stored or sent anywhere.
Am I ready to vote?
Get a practical checklist without entering your identity number.
Find the next step for a municipal issue
The correct first contact depends on the type of service and where you live. This gives guidance, not an official submission.
L3 is different: actually preparing or lodging a report, sharing evidence and tracking a confirmed institutional outcome requires a tested action flow, separate consent and an authorised official channel. Nothing in L2 submits a complaint.
Five more practical workflows
Tell the guide what you are trying to understand. Each workflow gives specific preparation steps and links to the responsible official source. No AI conversation, external submission or sensitive identification numbers are needed. Create an account when you want to save private reports or follow up later.
Prepare a local issue report
This supporting feature is separate from reading your rights. You must sign in to create and save private report drafts. No anonymous reporting is enabled, and nothing is automatically submitted to a municipality.
Join the community (optional)
Continue with Google to access your private workspace. You can read every verified L1 guide without signing in. We will ask separately before sending any optional updates.
Google sign-in is optional for reading, but required for saving private drafts. See what account data is used, Terms & Conditions and POPIA rights before continuing.
If Google login is unavailable, you can still read all rights guides for free.
Prepare a report
This is a draft generator. No report is delivered to a municipality.
Know what's happening nearby.
Listings appear only after verification. No invented notices, government endorsements or phone numbers.
Verified public notices
Verified service contacts
Real issues deserve real follow-through.
We help you prepare the information. Only a verified official channel can confirm that a municipality has actually received your submission.
Community or institutional enquiriesPrivacy Notice
Responsible party: Solutions Sinazo (Pty) Ltd, South Africa, registration number 2025/941001/07. Contact: info@solutionssinazo.co.za. Please do not include identity numbers, medical files or other sensitive documents in an initial email.
What we collect
- Public rights reading: We do not require an account, ID number or private case information to read L1 rights content or use the current browser-local L2 guidance. Website hosting may process technical connection data such as an IP address, browser information and security logs.
- Optional sign-in: When you choose Google login, the authentication services may process your account identifier, email, basic profile information and authentication/session information.
- Private report drafts: If signed in and you choose to save a report, we process the category, title, description, locality, optional ward, review status, dates and associated account identifier. A report you draft is not sent to any institution by the current MVP.
- Guidance responses: The seven browser-local L2 guides currently use what you enter to display next steps, without submitting those answers to the application database. Please avoid entering unnecessary personal details.
Why we process information
We process the information necessary to provide the features you request, support your optional account and private drafts, maintain service security, respond to support or privacy enquiries, and meet legal obligations. Different processing activities rely on the applicable grounds recognised by POPIA, which may include consent, providing a requested service, complying with law or legitimate interests where applicable. We do not treat use of the free rights library as consent to electronic marketing.
Who is involved
The current public website is hosted through Cloudflare. Optional Google sign-in and the saved-draft backend use Google and Supabase services respectively. These providers may handle personal information for their defined service functions. We do not sell residents' personal information to institutions or advertisers. Institution email delivery and paid institutional dashboards are not active on this public release.
Security, international processing and retention
The application uses HTTPS and access controls for authenticated private records; no online service is risk-free. Some hosting, identity or storage processing may involve infrastructure outside South Africa. Appropriate transfer safeguards, actual processor agreements and service configuration require ongoing review. We retain account and case information only for purposes permitted by law and operational necessity; a specific automated deletion schedule is not yet implemented or verified. Residents may request access, correction or deletion through the contact below, subject to lawful exceptions.
Your choices and complaints
Sign-in is optional. You may stop using the service and request to access, correct, delete or object to eligible processing of your personal information. Optional marketing or platform alerts are not enabled by default. For the request steps and independent complaint options, open POPIA & Your Data Rights.
This notice describes the current features. It is not a certification of full POPIA compliance. We will update it when new integrations, transfers, retention processes or paid institutional features are genuinely activated.
Terms & Conditions
Hello, Neighbour is operated by Solutions Sinazo (Pty) Ltd (registration number 2025/941001/07). The current public rights-information and browser-local guidance services are free. Using the site means you must follow applicable law and these reasonable conditions; this does not remove your statutory consumer or privacy rights.
What the platform provides
The public MVP provides verified-source rights information, guided next-step checklists and optional account-based private report preparation. L1 explains rights; L2 provides situation-based guidance; L3 preparation currently stops at a private draft or review-ready state. No municipal complaint, PAIA request, grant application, legal referral or healthcare appointment is automatically submitted by this release.
Accounts and submissions
You may read rights information without an account. You must use an account to save a private report draft. Provide accurate information, protect your login access and do not impersonate a person or institution. Do not submit threats, unlawful material, confidential information you have no right to share, or unnecessarily sensitive details about children, survivors or other people. There is currently no anonymous-reporting feature.
Third-party institutions
Official sources and links are provided to help you exercise your rights. Hello, Neighbour does not represent the IEC, a government institution, court, clinic or regulator. External sites have their own policies. A saved or downloaded draft does not create an official acknowledgement or guarantee that an institution will act.
Important limits
Our guidance is educational and procedural, not individual legal representation, medical diagnosis, emergency response or guaranteed eligibility. Information may change; confirm deadlines, documents and decisions with the responsible institution. In an emergency, use the appropriate emergency services, not the report form.
Payments, changes and help
No payment checkout or paid institutional dashboard is offered in the current public MVP. If commercial services become available, their fees, consumer disclosures, cancellation terms and contractual conditions must be published before any transaction. We may correct information or update these terms with a new effective date. Contact info@solutionssinazo.co.za for product or terms enquiries.
POPIA & Personal Data Rights
South Africa's Protection of Personal Information Act 4 of 2013 (POPIA) establishes conditions for lawful processing of personal information. Solutions Sinazo is responsible for its own processing choices in Hello, Neighbour and must handle residents' information accordingly.
What you can request
- Ask whether we hold personal information about you and request access where entitled.
- Ask for inaccurate or incomplete personal information to be corrected.
- Ask for destruction or deletion where required or permitted by law.
- Object to processing in the circumstances recognised by POPIA.
- Withdraw consent where consent was the lawful basis, without necessarily affecting prior lawful processing.
- Object to direct marketing and complain about suspected unlawful processing.
Submit a request
Email info@solutionssinazo.co.za with the subject “Hello, Neighbour POPIA Request” and say whether you need access, correction, deletion or another privacy action. Include only enough information to identify the relevant account. We may need to verify your authority through an appropriate secure method before disclosing or modifying private data. Do not send an ID document or confidential case evidence in the initial email. We will assess the request under applicable legal obligations, including any valid retention exception.
What happens next
We will acknowledge and assess the request, explain any legally necessary verification and respond within applicable legal requirements. A dedicated automated self-service privacy request and deletion workflow is not yet verified in this MVP, so this email request channel is the current route.
Independent complaint route
You may contact the Information Regulator (South Africa) about POPIA concerns. Read the Protection of Personal Information Act and our Privacy Notice.
Cookies & Local Storage
Hello, Neighbour's public L1 and L2 guides can be read without signing in. The current website does not intentionally require advertising or profiling cookies to show these guides. The providers that deliver the website or optional Google sign-in may use technical security cookies or similar data subject to their own policies.
What is stored or accessed
- Authentication: The optional Supabase sign-in client currently uses persistent browser-session storage to keep an authenticated account signed in. Google may use its own authentication cookies when you choose Google login.
- Website delivery: Cloudflare may process connection and security information to deliver and protect the website.
- Guided form answers: The seven current L2 forms process responses locally in your browser to create the displayed checklist and do not deliberately save those answers as a personal case.
Managing your choices
To stop persistent login, sign out and use your browser's storage controls. Clearing site data may sign you out and remove locally held session information. Blocking essential authentication storage may prevent the private workspace from functioning while leaving the public rights library readable.
There is no deployed marketing-cookie preference centre and no live newsletter opt-in in this release. A future release must publish and implement appropriate separate controls before adding non-essential tracking or promotional messaging. See the Privacy Notice for broader processing details.
Copyright & Intellectual Property
© 2026 Solutions Sinazo (Pty) Ltd. Original Hello, Neighbour software, original editorial explanations, site presentation and original product content are protected under applicable copyright and intellectual-property law, except where rights belong to another party or a licence states otherwise.
Third-party material
The South African Constitution, legislation, official notices, linked institutional content, third-party brand names, government marks, maps and external information remain subject to their original ownership, public-access status and applicable licences. We do not claim exclusive ownership of legislation or government publications. Links to official sources are supplied for verification and may change.
Permitted personal use
You may read, refer to and share links to our free rights guides for lawful personal and community education, while retaining source attribution. Please do not remove attribution, falsely claim government endorsement, scrape and republish the complete platform as your own product, or misuse private resident data. Any permission request, correction or potential infringement notice may be sent to info@solutionssinazo.co.za.
Legal & Service Disclaimer
Independent service: Hello, Neighbour is not operated by or affiliated with the Electoral Commission, government departments, courts, the CCMA, SASSA, hospitals or municipalities unless a specific relationship is independently confirmed and explicitly disclosed.
Know what each status means
Source-linked rights guidance you can read.
Browser-based next steps based on your selected circumstances.
Only the functions that are connected and verified may be described as executed.
Current release: private municipal report drafts can be prepared, saved, reviewed and downloaded by signed-in users. That is not an official municipal submission. No institution has acknowledged a report merely because the platform generated it. External email delivery and paid institutional case dashboards are not active in this version.
No guarantees or professional representation
Nothing here guarantees a grant, job outcome, court order, election outcome, healthcare appointment, response time or legal remedy. Rights information is general, not case-specific legal representation or medical advice. Official requirements and deadlines may change; verify them with the responsible institution. Nothing in these notices excludes rights that cannot lawfully be excluded under South African law.
Urgent safety matters
Do not use Hello, Neighbour as a substitute for emergency, medical, safeguarding or police response. In immediate danger, contact an appropriate emergency service directly.
PAIA & Company Information
Company details
- Operator
- Solutions Sinazo (Pty) Ltd
- Registration number
- 2025/941001/07
- Country
- South Africa
- Website
- Hello, Neighbour
- General, privacy and access requests
- info@solutionssinazo.co.za
- Free public service
- Rights information and current guided workflows have no fee. Paid institutional dashboards and checkout are not active.
Promotion of Access to Information Act (PAIA)
PAIA provides for access to records under legal conditions. To enquire about records held by Solutions Sinazo, write to info@solutionssinazo.co.za describing the information requested. We will identify the applicable procedure, prescribed forms, any lawful fee and response process. A request to another institution must be made using that institution's own PAIA process.
Publication status: the company-specific PAIA manual, verified physical address for service of legal documents, public telephone contact and designated Information Officer details have not yet been supplied and verified for publication here. This is an outstanding compliance task, not an assertion that those details are unnecessary. See the Information Regulator's PAIA manual guidance.
Corrections or rights enquiries
For corrections to a rights guide, accessibility problems, data access enquiries or institutional contact verification, contact info@solutionssinazo.co.za. Do not include another person's confidential documents in unsolicited email.